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Have Questions? Ask Wally Jr.

Frequently Asked Questions

We’ve put together this list of some of the most common questions we get asked here at Metro Detroit Pools. If you have a question that is not answered below head on over to our “Ask Wally Jr.” section and ask away!

Do you do water tests, and how much do they cost?

Our sales associates are certified to test water and come up with a course of balancing your water to gain clear and algae free water. And its FREE, all year around!

Why does Viscount sell Emerald or Great Lakes spas?

Besides the important fact that the hot tubs are built in Michigan, these hot tubs are made with the customer in mind.  The tubs are insulated to withstand the Michigan winters as well as made with quality parts and workmanship.

Who owns the Clinton Township & Chesterfield Stores?

The four owners of these two Viscount Stores have worked in the business for a number of years.  They have taken care of customers needs, sold quality products, and started in this business at the bottom.  They have worked hard to achieve a professional customer relationship and happy environment selling quality products.

Why do these Viscount Stores only sell the certain pool packages?

The pool packages that we put together are products we believe our customers will enjoy for a number of years.  We sell quality product and we have many customer referrals because of the knowledgeable employees that we have selling our pools.

Does Viscount sell in-ground pools?

We sell semi-inground pools.  Our semi-inground pools can be buried in the ground up to a few inches from ground surface.  These pools are made of extruded aluminum.

Pool & Hot Tub Questions

What is the difference between a sanitizer and an oxidizer?

A sanitizer is used to kill bacteria and keep the water clean, while an oxidizer is used to break down total dissolved solids and keep unwanted odors out of pool water

Why is calcium hardness important in my pool water?

Unbalanced calcium hardness has the ability to corrode any metallic items in contact with the pool water, or even damage some pool finishes.  Heaters are very vulnerable to corrosion due to low calcium levels, and can result in high repair rates or heater replacement.

What cause my alkalinity level to decrease?

Alkalinity levels decrease due to the acid levels of the rain, human ph levels being low, and certain chemicals with low ph.  Alkalinity plus should be added to the water at a rate of 1 pound per 10,000 gallons of water every few hours until the ideal level is reached, which is 100-150 parts per million (ppm).

Why do I need to use extra chlorine or shock along with algaecide when I try to get rid of green water?

Algaecide opens up the algae bloom so the chlorine or shock can kill it completely.  Some cleanup is often needed afterward, such as light brushing and a quick vacuum.

How do you keep the dark ring from appearing at the waterline?

Waterline build-up is due to increasing levels of biodegradables (suntan lotion, hair care products, make up,).   To avoid this from becoming a problem, a natural enzyme treatment should be used weekly, such as pool perfect by Natural Chemistry.   Continual use of this product will also help break down existing stains, making them easier to brush away.